we’re Revolutionising veterinary care, one patient at a time
At NQ Care, we are proud to be led by a team of four dedicated women who share a passion for veterinary medicine and exceptional patient care.
Our diverse backgrounds equipped us with the expertise to create a welcoming and collaborative referral specialist and emergency hospital clinic that cares for both our patients and their owners wellbeing.

We pride ourselves on creating a supportive and nurturing environment for both our patients and our team members
We understand that your pets are beloved family members, and we prioritise compassionate care in everything we do. Our team is committed to treating each patient with kindness and empathy, ensuring that both pets and their families feel supported throughout their journey.
say hello to
our passionate founders

Dr Taleta Hompas
NQ Care Founder
& Managing Director

Dr Jenna Rickards
Co-Founder, Clinical Director, & Registrar in Small Animal Internal Medicine

Dr Katy Craig
Head of Emergency and Critical Care & Director of Culture and People

Kimberley Litster
Head Nurse of Referral &
Director of Operations
meet our amazing team / meet our amazing team / meet our amazing team / meet our amazing team / meet our amazing team
meet our
Emergency + Critical Care Vets

Keely Bell-Shepherd
ECC Vet

Tash Parker
ECC Vet

Kristie Worden
ECC Vet

Sophie Huxley
ECC Vet

Nicola McKinnon
ECC Vet

Rhys Bennet
ECC Vet
meet our
Emergency + Critical Care Nurses

Emma Robertson
ECC Head Nurse

Chloe Lewty
ECC Nurse

Jane Lant
ECC Nurse

Valentina Fernandez
ECC Nurse

Estefania Grassano
ECC Nurse

Kate Warner
ECC Nurse

Ed Kowalenko
ECC Nurse

Michelle Niesnblat
ECC Nurse

Rick Bolton
ECC Nurse

Emily Thomson
ECC Nurse

Emily Bowland
ECC Nurse

Jemima Wehrman
ECC Nurse

Arielle Cowton
ECC Nurse
meet our
Medicine & Surgery Team

Tonya Bates
Referral Nurse

Mikayla Clowes
Internal Medicine Intern

Richard Mitchell
Specialist Surgeon
Richard, a registered specialist in Small Animal Surgery in both Australasia and Europe, graduated from Massey University in 1990 and completed his residency at the University of Bristol in 1998. He established North Coast Veterinary Specialist and Emergency Centre in 2006 and recently sold it in 2024. Passionate about orthopaedics and neurosurgery, Richard enjoys surgeries such as fracture repairs and spinal surgeries, while in his free time, he enjoys surfing and rock climbing.
meet our
Reception & Customer Service Team

Ash Wharton
Customer Service Team

Kimberly Peacok
Reception

Celina Walsh
Reception

Kat Cook
Reception

Kirsty Pinnell
Reception
Meet Taleta
Meet our beautiful Founder and Managing Director, Dr. Taleta Hompas!
BVSc MANZCVS (ECC) MBA (Leadership) PhD Candidate
Creating sustainable veterinary careers, nurturing supportive work environments, and fostering clinical excellence through continuous learning are at the heart of Taleta’s vision for NQ CARE.
A practicing Emergency and Critical Care Veterinarian with over 17 years of experience, Taleta is a Member of the Australian and New Zealand College of Veterinary Scientists (Emergency and Critical Care), holds a Master of Business Administration (MBA), and is currently pursuing a PhD focused on developing management competencies within the veterinary industry.
Taleta’s passion lies in blending her clinical experience, business acumen, and PhD research to forge lasting community partnerships across North Queensland, deliver compassionate care to pets and their owners, and cultivate meaningful career opportunities for veterinary professionals at every stage of their career journey.
Meet Jenna
We are beyond thrilled to introduce our Co-Founder, Clinical Director, and Registrar in Small Animal Internal Medicine, Dr. Jenna Rickards!
Jenna’s journey in veterinary medicine is nothing short of impressive! After graduating from James Cook University in 2015, she dove headfirst into the world of mixed rural practice, gaining invaluable experience while simultaneously completing a graduate certificate in Small Animal Emergency and Critical Care through University of Melbourne.
She then took her skills to the next level with a rotating small animal internship at James Cook University, followed by a rigorous residency in Small Animal Medicine, where she split her time between James Cook and North Coast Veterinary Specialists on the Sunshine Coast.
Since finishing her residency in 2022, Jenna has further refined her skills at a large multi-disciplinary hospital in Sydney. She has authored several research papers and case reports and has presented her work at both local and international conferences, contributing significantly to the field.
With a strong foundation in advanced diagnostic techniques, her expertise includes endoscopy, ultrasound, and advanced imaging. She excels in managing complex medical cases, employing critical thinking to develop effective treatment plans. Known for her clear communication and collaborative approach, Dr. Jenna is passionate about educating both clients and veterinary colleagues, ensuring the highest standards of care for every patient.
Now, she’s back in Townsville, ready to bring her exceptional skills, top-notch service, and boundless passion for animals to our community! Join us in giving a warm welcome to Dr. Jenna Rickards! We can’t wait for you to meet her!
Meet Kimberley
We are so proud to present our Head Nurse of Referral, and Director of Operations – Kimberley Litster!
Kimberley is a practicing registered veterinary nurse of over 12 year’s experience, with over half of that time being spent in referral and specialist hospitals. She is a Certificate IV qualified nurse with a Diploma of Veterinary Nursing specialising in Surgery. Kimberley has presented at the national VNCA Conference, winning awards for her lectures and has hosted CPD events for her local general practice veterinary community.
During her career, Kimberley has managed entire veterinary clinics and led multi-disciplinary specialist teams to success. Kimberley is passionate about offering gold standard care to all our furry patients whilst teaching and supporting the new generation of vets and nurses entering the field.
She is a huge advocate for further learning, empowering nurses and creating longevity for vet nursing careers. At NQ Care, Kimberley is excited to grow a hospital and team from the ground up, setting the standards of practice from the start to provide excellent care to our patients and facilitating an environment of consistent education.
Meet Katy
We’re excited to introduce Dr. Katy, our Head of Emergency and Critical Care and Director of People and Culture at NQ Care, and her bestie Chester!
Katy graduated from James Cook University in 2015 and started her career in mixed practice before discovering her passion for Emergency and Critical Care (ECC). She has gained valuable experience working up and down the eastern coast of Australia. Katy completed a Graduate Certificate in Small Animal Emergency and Critical Care through the University of Melbourne and earned her membership in ECC to the Australian and New Zealand College of Veterinary Scientists (MANZCVS) in 2023.
Most recently, she finished a Graduate Certificate in Learning and Teaching (Higher Education) through Swinburne University. She’s passionate about teaching and sharing knowledge, always looking for ways to help others develop their skills.
Katy also has a special interest in working with sled dogs and is the race vet for a number of races across Australia, both on snow and land. She enjoys incorporating rehabilitation into her practice, helping these incredible animals maintain their well-being and perform at their best.
Katy’s vision is to create a workplace where everyone feels valued and supported. She’s committed to building a positive and collaborative culture at NQ Care, where every team member can thrive and contribute to exceptional patient care.
Join us in welcoming Katy and Chester to the team! We hope you grow to love them as much as we already do!